Please read our FAQ before sending us a message.

Q: How long is a video?

A: A video is between 40 to 60 seconds long.

Q: How long is the delivery time?

A: The delivery time of your order is maximum 2 to 3 days.

( Rush order 1-2 days,fastest within 24 hours）

Q:How do I get the video?

A: Your video will be sent to you via email in MP4 format,we will also include a photo.

Please also pay attention to your Spam folder and other folder,If not Please contact us via  Facebook orInstagram .

Q:What languages do they speak?

A:We support any language, but please make sure that only have one language in your Speaking text content.

Q:Is this only for birthday?

A:No, we can make videos for every occasion such as Graduation, Valentine's Day, Christmas, Mothers Day, Father's Day ,New Year and any other occasion.

We accept only positive congratulations, reject insults and politically/religiously sensitive content, and thank you for your support.

Q: Which payment methods can I use?

A: Currently you can pay with:Paypal, VISA, Master, Amex,Discover,Diners, UnionPay,Google Pay,Apple Pay.Some payment methods will be introduced in the future.

Q: Can I change my order details after submission?

A: You can send us an email if you have already completed your order. Be sure to include your order number!

Please send the mail to the following email: support@wishfromafrica.net

Unfortunately, we cannot guarantee that this will be changed yet, as our team may have already implemented the message.

Q: Do we share the video on social media?

A: We will do that ONLY with your permission!

Q:How to post a review?

A: Once you purchase our service, and after 24 hours of order delivery, our system will automatically send an invitation to leave a review via email. Thank you for your feedback.